What to do if you think your account has been compromised

Look for suspicious activity

If you think your account might have been compromised, but you're not sure:

  1. Check who is logged in to your account and remotely log out any that you don't recognise as you.
  2. Check the list of logins from the last 2 weeks to see if there's any logins you don't recognise.

What makes a login suspicious?

Even if you see nothing suspicious above, if you have other reasons to believe your account details have been stolen it's a good idea to follow the steps below.

Securing your account

  1. Scan your computers for malware using software from a reputable company. One way that accounts are commonly compromised is through key-logging malware.
  2. If you can still log in, change your password immediately.

    If you can't log in, please contact our support team and explain the situation. They will need to verify your identity as the true account holder before they can restore your access.

  3. Once you have access to your account, we highly recommend enabling two-step verification to make it a lot harder for criminals to steal your account.