Managing multi-user accounts (multi-user)
What is a multi-user account?
A multi-user account is a Fastmail account with more than one user in it. That means all the users are on the same plan, and there's just one payment required for all the users in the account. Users in the account can share information with each other, whether this is mail folders, contacts, or calendars.
A multi-user account has one (or more) account administrators who take care of bill payments, managing users, and configuring any domains or websites in use by the account.
Set up a multi-user account
The first user in the account is an account administrator. When signing up, select your plan. You can assign your domain(available to Standard and Professional plans) if you're using one, or use one of the many Fastmail domains.
If you already have mail hosting elsewhere, our migration guide details how to transition your user accounts, custom domains, contacts and calendars to Fastmail.
Otherwise, if this is an fresh account, follow the instructions below:
- Add users
- Configure your domain
- Configure policy settings: company name, custom login and email footer.
- Upload your website if you have a simple site you'd like to host with us.
- Add users
- Reset user passwords
- Remove user two-step verification device
- Remove users
- Configure users for archiving
- Add extra admin users
- Adjust user quota
- Lock a user
- Manage aliases