Email import tool

Fastmail can import your email from any other provider that supports IMAP.

  1. Open the Import & Setup screen.
  2. If you see your other email provider listed underneath Import Mail, Calendars, and Contacts, click on its icon. If not, click IMAP.
  3. Next, you'll be asked to enter your email address and password for your other email account. If you're importing from Gmail, please be sure you've enabled IMAP access.
  4. On the next screen, choose the options that suit you. You can also set up fetching and sending from your other account on this screen so you can continue to receive new mail from your other account, and send from your other address.
  5. Click Do it.

Imports can take a long time, especially if you have a lot of email. It's not uncommon for imports to take up to 24 hours. You can check the status of your import at any time by going to the Import & Setup screen and clicking View import history.

Once your mail's done importing, we'll email you with a summary of what happened. Please be patient and do not try importing from the same account again whilst the first one is still running, otherwise you'll get 2 copies of every message in your account. You can continue to use your account as normal while your email is being imported.

Sometimes, there's an issue and your mail can't be successfully imported. In this case, you'll receive an email letting you know why. The most common reasons for this are:

Another common issue you might see is "Invalid login credentials". Usually, all you need to do is enable IMAP access on your email account. You may also need to create an app-specific password for Fastmail on your other account. The steps for this vary, so you may need to contact your email provider for step-by-step instructions.

If you need to import mail from another provider not listed, you'll need to get their IMAP server information from them directly. The easiest way to migrate from common providers is directly through our email import tool. If you would like to do this manually, though, server details for a few common providers are listed below.

Gmail server details

If you're migrating from Gmail, here are the server details you need:

IMAP serverimap.gmail.com
UsernameYour Gmail email address, including the domain
PasswordYour Gmail password.
If you have 2FA enabled for Gmail, you will need to set up an app password: don't use your login password. (How to create a Gmail app password)
Use SSLYes
Remote server prefix(leave blank)

Be aware that each tag in Gmail is created as a folder in Fastmail. If you have an email with more than one tag, you'll end up with more than one copy of that email: one in each resulting folder. This means that you'll be using up more storage quota in your Fastmail account than at Gmail.

If Google blocks the import

Even with a correct username and password, Google will sometimes block us from connecting to your Gmail account, since we're not using the same network that you normally log in from. If you enter your correct login details but the import fails, this probably means that you need to enable IMAP access.

Yahoo server details

If you're migrating from Yahoo, here are the server details you need:

IMAP serverimap.mail.yahoo.com
UsernameYour Yahoo email address, including the domain
PasswordYour Yahoo password
Use SSLYes
Remote server prefix(leave blank)

Outlook.com server details

If you're migrating from Outlook.com, here are the server details you need:

IMAP serverimap-mail.outlook.com
UsernameYour Outlook.com email address, including the domain
PasswordYour Outlook.com password
Use SSLYes
Remote server prefix(leave blank)

iCloud server details

If you're migrating from iCloud, here are the server details you need:

IMAP serverimap.mail.me.com
UsernameYour iCloud email address, *without* the domain part (for example, emilyparker, not emilyparker@icloud.com)
PasswordYour iCloud app password
Use SSLYes
Remote server prefix(leave blank)