They allow you to control how you appear if you want to send mail through Fastmail on behalf of one of your other external mail accounts, as well as from Fastmail itself.
To manage identities:
- Open the Settings → Identities & Fetch screen.
- Your list of identities will be displayed under the "Send Mail As" heading. Use the Edit button to edit an identity, or use the Add Identity/Fetch button in the toolbar at the top to create a new one.
- Don't forget to Save when you're done.
If you specify
*@domain.tld for an account identity email address, then you will be able to specify something different to replace the
* with for each individual message that you send using this identity.
Each identity has a number of options associated with it:
- Name — The name address that the email will appear to come from. This is what appears in the
Fromheader of emails you send.
- Signature - The signature to automatically insert into your new messages from this account identity. If your default mail format is Rich Text, then your signature will also be in Rich Text, allowing for font choice, size and colours.
- Reply To — When a recipient replies to the email, it will go to this address rather than the
Fromaddress. Leave this blank unless you explicitly want replies to go to a different address.
- Auto BCC — A
Bcccopy of every email you send from this identity will be sent to the email addresses you specify here. This list can be generated out of your contacts via auto-completion.
- Also BCC these addresses through 3rd party email clients — If ticked, a
Bcccopy of every email you send via an external client with a
Fromemail address matching this account identity will also be sent to the Auto BCC addresses given above.
- Save — The folder in which you wish to save a copy of each message you send with this identity. Deselect this option if you don't wish to save a copy of your sent messages.
- Include attachments — Deselect this option if you don't want attachments to be saved with your sent mail.
- Save a copy when sending through 3rd party clients — If ticked, a copy will also be saved to the Sent folder when you send an email via an external client with a
Fromemail address matching this identity. Attachments will always be included with the message in this case, regardless of the Include attachments option.
- Nickname — Used to help you tell your identities apart within the Fastmail interface. Only ever visible to you.
Send via — Normally when you send email, the email will be sent via the Fastmail server. From there, we find the appropriate server for each recipient of the email, and forward it on to that server directly.
However, if the domain of the email address is not hosted with Fastmail, you probably want to send via that domain's SMTP server if possible to ensure your messages are delivered reliably (see the note below on SPF issues).
- Security — the type of security to use when connecting to the SMTP server.
- Server — the SMTP server name to send through (e.g.
- Port — the port to connect to on the SMTP server. Usually
465if using "SSL/TLS encrypted" security.
- Username — the username (normally your email address) to use to log in to the SMTP server.
- Password — the password to use to log in to the SMTP server.
Extra tips and tricks
If you just want to use an identity for BCC on 3rd party clients or Save a copy on 3rd party clients, you can put a single
* as the left side of the email address before the
@ to make it match anything. For instance,
*@fastmail.com will match any
@fastmail.com email address you send with. If you have an identity with a specific email address that matches a
From address, that will take precedence;
* matches will only occur as a fallback.
Identities and SPF
SPF was an attempt to reduce spam by stopping people forging the domain in the SMTP MAIL FROM envelope of sent email.
Unfortunately SPF has not reduced spam at all because: a) no user ever sees the SMTP MAIL FROM envelope, so it doesn't stop spammers forging the
From header users see in emails, and b) anyone can set up SPF on any domain they own, and SPF doesn't tell you which domains to actually trust.
Whether the SPF checks pass or fail has little correlation with whether a message is spam or not. We can see this in the SpamAssassin scores, which show that SPF failures have quite a low score.
score SPF_PASS -0.001 score SPF_FAIL 0 0.919 0 0.001 # n=0 n=2 score SPF_NEUTRAL 0 0.652 0 0.779 # n=0 n=2 score SPF_SOFTFAIL 0 0.972 0 0.665 # n=0 n=2
Additionally, SPF breaks the simple forwarding of emails between systems, and requires a separate system called SRS to rewrite the SMTP MAIL FROM envelope and to forward bounces back through the forwarding system.
Despite that, some systems treat SPF failures as a sign of spaminess, so you may want to make sure your sent emails pass SPF tests. If you are sending email with a
From address from a domain that's not hosted with Fastmail and doesn't have specific SPF records authorising our servers, you should send via that domain's SMTP server instead, using the Send messages using an external SMTP server option.